Unconscious Competence

Together we are Better

The All Blacks are successful because they have used their values to create a culture, whereby everyone knows where they stand, the expectations placed upon them and what it means to be an All Black. All Blacks are selected on these values over their talent. The principles tell us that some of the most talented players will never pull on the black jersey because they don’t have the right character.

In Tepnel’s data integrity culture there is no such selection challenge but there is the exact same expectation that once you are a part of the culture, you will show it in every aspect of whatever it is that you are doing.

To speak to someone about Tepnel’s data integrity culture please call Andy McCallum on +44 (0)1506 424270, or click here to request further information.
To read our latest white paper on Tepnel’s approach to creating a data integrity culture, please click here.

The 16 values that underpin
Tepnel’s data integrity culture:

1. Knowledge – Never be afraid to ask.

The cumulative years of experience means that somewhere there should be someone who can help, assist or advise. No one person can know everything and nobody should be seeking to keep what they know to themselves. Everyone’s door is always open.

2. Continuity – The same yesterday, today and tomorrow.

We have a quality system which provides a consistent framework within which to operate. It embraces innovation and continuous improvement but never loses sight of the central tenant of Patient Safety.

3. Processes – Step by step, delivering the desired outcome.

Document what we do and doing what we have documented. Our procedures and our methods are the only way in which we do things and our records are our proof that we have done what we said. If it isn’t written down, we can’t prove we did it.

4. Expertise – Leaders are teachers.

Creating a learning environment. Every day is about learning something new or helping someone else to learn something new. Growing and developing ourselves and our colleagues, sharing what we have and adding to it.

5. Stakeholders – What is in it for We?

The team works together for the collective benefit of each other knowing that when we are successful, we are successful together. We see the bigger picture and how we contribute to it.

6. Eliminating waste – Creating value.

We listen, respond and adapt to the needs of our stakeholders. Always seeking to add value and sharing that value with all our stakeholders.

7. Science – Supporting drug development, improving patient outcomes.

Science is at the heart of what we do, seeking to create better healthcare tomorrow using the knowledge and wisdom we have today.

8. Commitment – Doing what we say.

Our word is our bond, it is our contract with other stakeholders that makes us accountable to each other. We do what we say and we ensure that what we have done is transparent, traceable and re-constructible.

9. Courage – Ask why?

It is the purpose of our organisation to improve patient outcomes. If we constantly ask ourselves why, then we constantly bring ourselves back to understanding how out culture of data integrity is essential.

10. Trust – Keeping things safe.

Every time a stakeholder uses the output of our services they don’t want or should be required to consider is this safe. Our processes ensure that we capture all the data required and we subconsciously self-inspect our work to validate that the capture is accurate.

11. Freedom to Operate – Encouraged to challenge.

All stakeholders operate within the system, respecting its boundaries and without infringing those boundaries but we have to constantly be challenging ourselves and others to ensure that what we do is for the benefit of our stakeholders.

12. Honesty – Keep it real.

Transparent reporting and interpretation of results or data are key in maintaining data integrity. The data integrity culture asks that everyone who works or contributes within it has the right character and is true unto themselves maintaining a high level of personal performance.

13. Quality – Aim for the highest.

The quality system brings with it a set of expectations whereby there is no such thing as just enough quality instead there can never be enough quality. In the team the quality of anyone’s contribution should be no less than the quality of everyone else’s.

14. Ethics – Separating right from wrong.

All stakeholders are expected to know that there is no right and wrong but only right. What we do defines us as an organisation and as individuals.

15. Integrity – Constantly doing the right thing.

It is incumbent on the team to always do the right thing and to support one another in doing the right thing. By building a network of right mindedness stakeholders are accountable to everyone including themselves.

16. Teamwork – Together we are better.

It’s all about sharing knowledge, ideas and skills. Through our people and through our principles we are constantly seeking to be progressive in how we work. The best partners have a different mind-set. Providing healthcare in the 21,span style=”font-size: 10px;”>st century requires a different approach to how we ensure that our medicines are only about improving patient outcomes.

Through integration of our core principles into the everyday expression and execution of our activities, we believe that independent self-inspection should become a thing of the past as our self inspection is both contiguous, continual and consistent assuring a state of unconscious competence.

To read more about our data integrity culture, click on the pages below:

Data Integrity

Lean Principles